Joseph Grenny, author of Crucial Conversations, says approaching COVID-19 safety reminders with gratitude will have cultural implications that will save lives.
For more tips and resources for speaking up, visit https://www.vitalsmarts.com/saythat.
Crucial Skills®
A Blog by Crucial Learning
Don Vito Corleone might say something like, “I notice you may not have noticed the reminder to wear a mask in my store. Here, you may have one of mine.“ The customer refuses an Don says, “It is not an offer you can refuse.”