Dear Crucial Skills, I have one brother, whom everyone loves dearly. He is the guy with the golden tongue—a natural charmer who gets out of many conversations that, to me, are crucial. He is not one to put family first—his priority is looking good and charming whoever may be around him. As a result, I …
Dear Crucial Skills, With the recent H1N1 scare, I would appreciate any advice on approaching colleagues in a healthcare institution—usually managers and MDs—to stay home when they are sick rather than feel obligated to come to work. I would also appreciate any advice on motivating them to get immunized against the flu without having to …
Dear Crucial Skills, When I recently assumed my current job, I “inherited” an employee who has a long history of bad behavior such as being rude, stirring up trouble, and refusing to work with coworkers as a team player. How do I confront this person when the whole department has played into his behavior for …
Dear Crucial Skills, I’m holding a performance review with one of my direct reports. The way we do it here is that he rates himself first. Next, I provide a rating and lots of data to support it. It’s not unusual for the employee to offer a higher rating than the supervisor, but this time …
VitalSmarts has captured vignettes of some of the most sensitive crucial conversations. Watch as one boss is faced with an awkward performance review, or as a couple tries to talk with their elderly father about his ability to drive. Let us know what you think about our latest round of videos. For more humorous videos …
ABOUT THE AUTHOR Al Switzler is author of three bestselling books, Influencer, Crucial Conversations, and Crucial Confrontations. Dear Crucial Skills, I work with an individual who does not appear to realize she monopolizes every conversation and meeting she is in by giving excessively long and repetitive explanations and background information when discussing an issue. Several …
Dear Crucial Skills, I supervise an employee who appears to be struggling with her responsibilities. We upgraded our software systems several years ago, and she still does not understand how the software works. In the past two years, I have received many phone calls and e-mails from customers and coworkers regarding their conce s with …
Dear Crucial Skills, I just read Crucial Accountability and realized the issue I need to confront someone about has already happened enough times to affect our relationship, but I have not had the earlier confrontations regarding content and patte . How do I begin the confrontation at the stage where the issue is now affecting …
Dear Crucial Skills, I joined my family business seven years ago. We have since grown the firm by 200 percent. Despite our success, I’ve had several struggles with my sister, who has a history of either showing up late or not showing up at all. I have talked to her, but she doesn’t feel the …
ABOUT THE AUTHOR Kerry Patterson is coauthor of four New York Times bestsellers, Change Anything, Crucial Conversations, Crucial Confrontations, and Influencer. READ MORE Dear Crucial Skills, I work in an operating room and occasionally travelers—healthcare professionals who work in one city for a while, then travel to another—come through to help. We had one traveler …
