We’ve all had this moment: A learner asks a tough question, and all eyes turn to you in expectation that you, as the expert trainer, will know the answer. Sometimes this is not too challenging—and other times it is downright terrifying. When I facilitate, I engage the entire class in answering tough questions to get …
How do you continue the learning journey when your organization has trained most employees? Kara Cuzzetto offers coaching sessions and holds semiannual refresher sessions to help her team keep their Crucial Conversations® skills sharp.
We’re all aware of the benefits of knowledge. We’ve come to know that knowledge is power, and education has an immense impact. But I’ve concluded that, when it comes to teaching and training others, there is a downside to knowledge.
Creating psychological safety matters in any workplace, but in the oil and gas industry, that safety can make all the difference in maintaining a physically safe workplace.
Marketing may not be second nature for most learning and development professionals, but it is for Patrick Maurer. Before joining the employee development team at the City of Tempe, Maurer developed marketing acumen running his own business. He’s applied some tried-and-true techniques to promote the city’s learning and development offerings with its employees.
Each year we begin anew with commitments for improved health, strengthened relationships, better behaviors, increased skills—new habits. Some realize those resolutions, but for many (if not most), the goals never materialize. It may seem like you’re setting the same New Year’s resolutions year after year. Lose weight becomes lose more weight or lose weight again. Get fit in 2022 turns into get fit next year in 2023. Sort out the junk in your shed transitions to sort out the junk in your life.
I’ve taken a different approach.
Let’s pause for a moment and reflect upon all the hard work you’ve done and amazing things you’ve accomplished in 2023!
Can teaching crucial skills create a ripple effect that changes generations? For Russell Virgin, that beautiful concept is reality.
When Nicole O’Brien got certified to teach Crucial Conversations in June 2011, she planned to teach the course to General Services Administration (GSA) employees throughout the Midwest. But after a reorganization transferred her team to the central office in Washington, D.C., O’Brien and her now-retired teammate Nancy Smith lobbied to make the course available to all of GSA’s 12,000 employees throughout the United States and its territories.
Our most successful clients are those who start by getting clear on the results they want, identify the behaviors that will generate those results, and then employ crucial skills to change behavior and bring about those results. We refer to this as B–>R, or behavior to results.
