This training provided solid skill development that allows us to use common language and strategies as we work together. As a small nonprofit, the grant allowed us to get training that we otherwise would not have access to.

[Crucial Conversations] is at work daily in our LEAF culture now… We have a consistent, accessible, easy-to-use tool that gives us support and lets us move quickly through challenges in healthy positive ways. As a result, we are more effective and have a much healthier culture. LEAF is so grateful for this gift!

Our mid-level case managers struggled to effectively relay information to their superiors. Some of this was due to lack of confidence when approaching these masters-level clinicians who had more education and experience. This created situations where vital client information was either not getting passed on or not being heard. I think this process has greatly increased our case managers’ ability to communicate more effectively so our agency can give better client care.