Crucial Conversations
FOR ACCOUNTABILITY
Trainer Certification
Get certified to teach Crucial Conversations for Accountability and lead your next learning journey.
Virtual Class
Give Your Team Crucial Skills
Trainer certification is an effective and efficient way to teach your team the Crucial Conversations skills. As a certified trainer, you can teach the course to anyone in your organization once your organization has purchased learner licenses.

Price Per Certification
$1,995
Includes
- Certification and the skills to teach course in person and virtually
- Instructional platform
- Trainer guide
- Learner guide
- On-demand course license
- Access to global community of more than 16,000 trainers
- Access to Trainer Zone
- Monthly Trainer Talk newsletter
- Quarterly webcasts with master trainers
Note: You must have completed Crucial Conversations for Accountability either virtually or in person within the past 12 months to register for certification; on-demand courses do not qualify. Independent consultants are not eligible for certification.
Does Not Include
- Learner licenses
- Learner materials
Note: Once you are certified, your organization must purchase a learner license for each person you teach. This learner license includes the book, learner guide, and other materials learners need to complete the course.
Course Facilitator
Traci has experience as a facilitator, speaker, coach, and organizational consultant with more than eighteen years of experience in leading groups and individuals to consistent, successful, and sustainable Outcomes. Traci’s approach to facilitation embraces the concept of experiential learning and high-level discussion, giving participants and audiences the chance to learn by engaging with the content. Her intent in every client interaction is to create a powerful learning environment for all.
FAQs
Are there prerequisites to this certification?
Yes. You must have completed Crucial Conversations for Accountability within the past 12 months to register for certification. You also must be employed by an organization in which you will facilitate the course. Prior to being enrolled, you will need to complete a Trainer Certification Agreement, provided by the course manager.
Are there additional requirements to teach a course once I’m certified?
Yes. Certification grants you the right and the skills to facilitate the course. Your organization will still need to purchase a learner license for every individual learner. This learner license includes the bestselling book, a learner guide, and other materials. You may only teach the course to those within your organization.
When will I receive my trainer materials?
Physical materials will be mailed to your preferred address and should arrive by the Friday before course date, provided you have signed and returned the Trainer Certification Agreement. Digital assets will be emailed to you the week before training.
Can I pause the training or request a recording for future reference?
No, the training is streamed live. Pausing and/or receiving a recording for future reference is not an option. You must attend each session to complete the course.
What equipment do I need for a virtual class?
You will need the following:
- Zoom video conferencing app
- Adobe Reader
- High-speed internet connection (ethernet preferred over Wi-Fi)
- Minimum download speed of 512 kbps (If you can watch Netflix or YouTube without buffering, you should be fine.)
- Supported browsers: Firefox, Safari, Chrome, or Internet Explorer
- Supported operating systems: Mac or Windows
What if I need to cancel?
If you are not able to attend a class, you must notify the Crucial Learning course manager. If you provide:
More than 2-weeks’ notice:
- Transfers/cancellations/substitutions: No fee. Please be considerate when requesting transfers and allow one week for a refund.
Fewer than 2-weeks’ notice:
- Transfers/cancellations: A $200 administrative fee will be applied to cover delivery costs.
- Substitutions: No fee.
No notice before the start of class:
- The registration fee is retained in full.
What are approved uses of Artificial Intelligence with Crucial Learning content?