Justin’s bio
Among the new additions to our revamped Crucial Conversations for Mastering Dialogue course is a skill for receiving feedback we’ve dubbed “retaking your pen.” This skill—which has become THE key takeaway from the course for some learners—handles how to avoid letting negative or poorly delivered feedback upend your sense of self-worth. The importance of feedback …
One of my employees keeps complaining about her high workload. I have done everything I can to reduce her workload—hired additional staff, cut back her projects, and so on. Despite all this, she still logs overtime hours. She must give 120% when 80% would be sufficient.
I have employees who have respect issues with their peers and leaders. How can I as a manager lead everyone to work with respect and understanding for others?
My colleague Emily and I have taken on an exciting project recently that has pushed me to look at accountability in a new way. If you’re not familiar, our Crucial Accountability content teaches skills for addressing gaps between expectations and actual performance. The accountability model for managing performance is a great tool for stepping up …
