ABOUT THE EXPERT Steve Willis is a Master Trainer and Vice President of Professional Services at VitalSmarts. READ MORE Is using sarcasm always considered a form of violence? What about using mild sarcasm to diffuse tense situations and return to safety? This is a question I get from time to time, and for a while …
ABOUT THE AUTHOR David Maxfield is coauthor of two bestselling books, Change Anything and Influencer. READ MORE Participants in my Influencer training got into quite a debate on where addictions like gambling fit in the six source model. They are unclear about whether or not the behavior can be attributed to personal motivation or personal …
ABOUT THE AUTHOR Todd King is a Master Trainer and Senior Consultant at VitalSmarts. READ MORE How can I help participants pinpoint the difference between source 3 and source 4 in the “Master My Stories” lesson of Crucial Confrontations? Is there a clear and concise way to illustrate this difference when other methods of explanation …
ABOUT THE EXPERT Steve Willis is a Master Trainer and Vice President of Professional Services at VitalSmarts. READ MORE A little while back, I showed up for a class and found myself surrounded by introverts. And not just any old introverts, I’m talking about an elite group of genetically enhanced super-introverts hand picked from across …
ABOUT THE AUTHOR Stacy Nelson is a Master Trainer and Senior Consultant at VitalSmarts. READ MORE Can you offer any insight on how to help a participant apply the learning from the Left Hand-Right Hand column exercise (Start with Heart) when the participant states that they are an extravert and they always share exactly what …
ABOUT THE EXPERT Steve Willis is a master trainer and vice president of professional services at VitalSmarts. READ MORE I’m not a superstitious person, but I do have a set number of training rituals I adhere to. You know, things like always using a three water-cup rotation to ensure I stay hydrated, and never, never, …
ABOUT THE EXPERT Steve Willis is a Master Trainer and Vice President of Professional Services at VitalSmarts. READ MORE When participants are creating their own change plan in Influencer Training, how can I help them create an actual results statement instead of getting bogged down describing vague goals or strategies? I have a question from …
ABOUT THE EXPERT Steve Willis is a master trainer and vice president of professional services at VitalSmarts. READ MORE I’m on the road training almost every week—training here, training there, training, training everywhere. So, it’s a rare and nice occasion when I can be in my home state of Utah for three or more consecutive …
ABOUT THE EXPERT Steve Willis is a Master Trainer and Vice President of Professional Services at VitalSmarts. READ MORE How would you answer this question I received in training? A participant asked: If you are talking with someone who won’t let go of their story (e.g., they continue to stay in victim role) what do …
ABOUT THE EXPERT Steve Willis is a master trainer and vice president of professional services at VitalSmarts. READ MORE I recently observed a new facilitator ask the group to summarize their understanding of a particular concept she had just taught. She got several responses, the last of which was inaccurate—not mostly accurate with a shade …
