Visit the Crucial Skills blog to read Kerry Patterson’s answer to this question: How can I show my sympathy as I talk to my employee about her excessive use of personal communication at work?

Visit the Crucial Skills blog to read Joseph Grenny’s answer to this question: How should I respond to negative feedback that was intended to be confidential?

Visit the Crucial Skills blog to read Kerry Patterson’s answer to this question: How should I respond to a stranger’s rude and impatient behavior? Should I forgive and forget?

Visit the Crucial Skills blog to learn how Eric Crucial Confrontations skills to diffuse a hostile environment and address a meeting attendee’s feedback.

Visit the Crucial Skills blog to learn how Joseph Grenny’s advice helped a reader encourage his employees to solve problems without manager involvement.

Visit the Crucial Skills blog to read the answer to this question: How can I help my friend hold a client accountable without damaging the relationship or losing their business?

Visit the Crucial Skills blog to read Al Switzler’s answer to this question: Do you have any advice for dealing with a coworker who continuously boasts and brags about almost every aspect of her life?

Dear Al, Your advice, as well as the many cues I took from Crucial Conversations and Crucial Confrontations, were extremely helpful to me as I sat down with the headmaster. I did dismiss him, but as you suggested, we gave him a more than generous severance package and I continue to be a reference for …

ABOUT THE AUTHOR Kerry Patterson is coauthor of four bestselling books, Change Anything, Influencer, Crucial Conversations, and Crucial Confrontations. READ MORE   Dear Crucial Skills, In Crucial Confrontations, you give an example of teens parking in your parking spot, and although you pleasantly ask them to stop, they don’t. Unless I missed it, the book …