How can I find the strength to say what I need to say when someone does me wrong? I struggle to tell people when I’m bothered because I believe I will get in a heated argument with them and get lost for words. Sometimes my dad raises his voice at me and I just keep quiet. Sometimes a colleague will speak to me in a threatening voice and I say nothing. Sometimes someone makes my child cry and I still say nothing, and so on. These often feel like life-or-death situations, and afterward I blame myself for being weak. Sometimes I so badly regret not speaking up that I can’t even sleep at night, playing over and over in my head what I should have said. What can I do?

My niece recently turned 18 and is planning to schedule an elective double mastectomy. For the past few years she has identified as non-binary, then she legally changed her name, and more recently she has started taking estrogen blockers that make her voice low. Her dad and mom think that she’s brave and strong. My mom is 100% supportive. I think they’re all insane, and I’ve told them perhaps she’s just confused and that maybe we should encourage her to postpone having body parts surgically removed. They think I’m being intolerant and unsupportive. I haven’t shared my concerns with my niece, but I think I need to try to stop her. Should I keep my mouth shut and watch from the sidelines, or tell her what I really think? If so, how?

What is the best way to respond to someone who has the habit of dominating conversations? My colleague will not let me finish my sentences, interrupts with an opinion or comment, talks at great length, and often repeats what she already said. I feel hostage to her while she hogs the airwaves. What can I do?

A few years ago I was promoted to leadership while my senior colleague who also wanted the role was not. Since then, our relationship has deteriorated. He has said he feels personally attacked by direction I’ve given the team. I have tried to make it safe, contrast, state my path, start with heart, but to no avail. I’ve even given him small tokens of appreciation—a treat or a gift card—but he won’t acknowledge my efforts to rebuild trust or communicate with me. I’ve been through your communication courses and received communication coaching, and I regularly seek feedback from my peers and leaders, and they say they feel safe to communicate openly with me. My manager and VP have said he has a personal issue with me, but none of us has been able to get him to open up. How can I “Make It Safe” for someone who clearly doesn’t feel safe?

Dear Crucial Skills, I have a coworker that I just can’t stand. He is good at his job, but I struggle to get along with him because he is so opinionated and narrow-minded. He has an opinion about everything and can’t fathom any other viewpoint. I’d rather go to the dentist than be in a …

A few months ago, while I was out of town, a colleague aired his grievances against me in a meeting with our new CEO. Two others joined in. This colleague previously reported to me, then was promoted to be my peer. He has been a contentious bully ever since, badmouthing me behind my back. When I returned from my trip, I was called into a meeting with the new CEO and the three who have issues with me. I was blindsided by their allegations. I pushed back very little but have since been stewing to the point of depression. Where should I go from here?

Do you think children could use the skills taught in Crucial Conversations? If so, do you have any suggestions for how I might adapt the lessons for them?

I work with a senior colleague who almost always seeks my approval on decisions that are his responsibility. I have advised and supported him a few times in the past, but now he seems to have become dependent on me to confirm or validate his actions. I get the sense that he doubts himself, worries that something might go wrong, and would like to direct the blame to me in case it did. I have my responsibilities, so I get annoyed that he depends on me to make his decisions for him. I’m also afraid that if I don’t respond to his requests, he’ll let his projects stagnate and then blame their failure on me. I feel he does not want to take ownership for his responsibilities, and it’s a nuisance. What can I do?

My supervisor says that she uses the skills taught in Crucial Conversations. However, she always starts a “Crucial Conversation” by being abrasive and making false accusations. She will say she is seeking the truth through dialogue, but then she sticks to her false accusations and disregards attempts to shed light on the matter. I now have a horrible impression of Crucial Conversations, but something tells me she must not be using the process correctly. What am I missing?

A member of the team I lead is convinced he’s an excellent worker, top performer, and unfairly overlooked for a promotion. The problem is none of that is true, but he refuses to accept this. He sometimes does great work but is inconsistent. He’s also often nowhere to be found, for hours at a time. How do I hold him accountable when his self-perception is so wildly different from reality? I ask all the right questions, but we still go in circles when we talk with me pointing out weaknesses and him claiming perfection.