Crucial Conversations for Mastering Dialogue Posts

Gaining Acceptance

My mother-in-law refuses to accept me as part of the family. She talks badly about me behind my back and even refuses to look at me when I walk into a room. For the eight years my husband and I have been together, she has never accepted me for who I am. The one time he tried to talk to her about the situation, she yelled at him, told him she would stay away from him, and hung up the phone. Now that my husband and I are expecting our first child, I would like all of this childish nonsense to stop. Please help!

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Restoring Your Good Reputation

I recently worked on a very complex and emotional employee issue. I strongly believed the employee needed to be fired—and that was the ultimate outcome—but the employee’s manager and vice president strongly disagreed with me. I stand by my decision, but greatly regret how I bullied my way through our shared experience. I behaved like a bulldozer, insisted on my decision being accepted, and actually lost my temper.

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