ABOUT THE AUTHOR Joseph Grenny is author of three bestselling books, Influencer, Crucial Conversations, and Crucial Confrontations. READ MORE Dear Crucial Skills, I need advice on how to have a conversation with a subordinate about her provocative attire. It’s tricky because her clothes are clean and very nice—just more revealing than is appropriate for our …
ABOUT THE AUTHOR Kerry Patterson is author of three bestselling books, Influencer, Crucial Conversations, and Crucial Confrontations. READ MORE Dear Crucial Skills, My father has Neuropathy in his legs and feet. He has difficulty standing and walking, and we are very concerned about him falling. But what worries us most of all is that …
Dear Crucial Skills, I recently had an argument with someone at work because I misunderstood what she was saying to me and I said some things in return that I regret. I took your course but the skills went away from me when my emotions kicked in. Now, even though we have met with the …
Dear Crucial Skills, My husband and our daughter fight a lot but when I try to diffuse the situation they often get angry at me, and as a result I resort to silence. Their most recent fight started with a simple request from my husband for our daughter to put the dog food in the …
VitalSmarts has captured vignettes of some of the most sensitive crucial conversations. Watch as one boss is faced with an awkward performance review, or as a couple tries to talk with their elderly father about his ability to drive. Let us know what you think about our latest round of videos. For more humorous videos …
Dear Crucial Skills, Our hospital offers Crucial Conversations Training, so I was greatly disappointed to witness a recent firing that felt very wrong. A manager who had been with the organization for fifteen years was devoted to her job, but at times, seemed overwhelmed with its demands. Many were concerned about her poor follow-up on …
ABOUT THE AUTHOR Joseph Grenny is author of three bestselling books, Influencer, Crucial Conversations, and Crucial Confrontations. Dear Crucial Skills, I have always tried hard to contribute to my company. And yet, when I went to the Crucial Conversations Training, I realized I often did not express myself when I should to avoid making waves. …
Dear Crucial Skills, I’ve been with the same company for twenty-five plus years. It is a good company. We have had three “workforce reductions” in the past six years. I feel another one coming. I am fifty and therefore vested. However, at fifty-five, my early retirement pay would go up. Even though I have always …
ABOUT THE AUTHOR Joseph Grenny is author of three bestselling books, Influencer, Crucial Conversations, and Crucial Confrontations. Dear Crucial Skills, I have a big problem that I’m sure other office managers face. How does a manager stop the rumor and gossip mill? Nothing is said that isn’t around the office within five minutes and even …
ABOUT THE AUTHOR Al Switzler is author of three bestselling books, Influencer, Crucial Conversations, and Crucial Confrontations. READ MORE During the month of July, we will be running “best of” content from the authors. The following article first appeared on August 15, 2007. Dear Crucial Skills, My son asked my brother for a big, non-monetary …
